The words I remember most from that video was "I can't know you guys on a personal level. And that's what tears me up inside. Because I want to. Because I know that there are people that need me to talk to them, but I can't" Although, I was mostly upset about the fact that I, myself couldn't help him. I couldn't be there to hug him or do anything make him feel better in any way. I just wanted him to know.