Anders Lindh
More ideas from Anders
Method – Case Studies – Nokia

Method partnered with Nokia to design all digital interfaces in Nokia retail stores worldwide.

Customer Journey / Reward program customer experience loyalty

Customer Journey / Reward program customer experience loyalty

customer journey

Customer experience map - example output combining brief persona, empathy diagram, touchpoints, motivations and map of current experience

Love this Customer Emotional Map

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV.

Customer Journey Mapping: Part I – the basics

Customer Experience Template The Customer Experience Journey Map A Template Visual Thinking, Mapping Your Customers Experience Lifecycle, Experience Mapping Tools Pattern,