Certified Data Recovery Technicians at 1731 S. Brand Blvd Glendale, CA 91204.
Five Star Data Recovery
Clean Room Recovery - Hard Drive Contamination
Wanted to share a case with you guys where the drive was not opened in a cleanroom and the drive had serious contamination everywhere. It's so important to take your drive to a Data Recovery Specialist because you literally get 1 shot with a lot of cases.
WD My Passport - Fingerprints on platter
Do you see the problem? Here is an example of a drive that was opened and examined by a computer repair shop. The drive was not opened in a clean room and the proper tools were not used. It's so IMPORTANT to take your drive to a Data Recovery company that has the proper tools and training because you literally only get 1 chance.
Western Digital My Passport - Scratched Platters
Wanted to share this case with you guys. It's so important to power off a drive after it takes a drop and is making unusual sounds. This drive was powered on so many times causing deep scratches on the top visible platter. There is also severe contamination on the top platter.
Western Digital 4TB Drive - Contamination
Can you spot the issue with this picture?? This drive was powered for a while, causing the heads to have contamination. The contamination is basically a layer of the platters that's been taken off. That layer is where the data is stored.
WD My Passport - Clicking - Contamination
Wanted to share an example of a Western Digital My Passport, had some type of impact and now is clicking. The drive was powered on so many times where there was heavy contamination under the sliders. Important to power off a drive after some type of impact and take it to a Data Recovery Professional.
WD (WD1600BEVS-60RST0) Media Damage
Here is an example of a drive that was making noise and the customer ran diagnostics on it. Unfortunately, as you can see that there is media damage. We were able to recover 99.5% of the customer's data. Luckily, we had a perfect donor in our donor library.
Seagate (ST4000DM004) Dropped Drive
Checked in a case yesterday where the drive was dropped and was making clicking sounds. The customer had taken the drive to another Data Recovery Company that diagnosed the drive to have scratches on the platters. The customer brought the case to us for a second opinion. Here is what we saw when we opened the drive-in our cleanroom. Swipe to see what damage this can cause to the platters.
Seagate (ST2000LM010) Platter Damage
Wanted to share this case with you guys. The customer took the drive to another Data Recovery company that diagnosed the drive to have severe platter damage. The customer brought the drive to us for a second opinion (Keep in mind that the customer is paying a fee for our diagnosis, once the drive cover has been opened). We will remove the platters and make sure the other surfaces are clean, then the customer can decide if they want to move forward or not.
Western Digital 8TB Drive - Contamination
Checked in a case that was taken to another Data Recovery Company that was overpriced for this customer. We opened the drive in our clean room and saw a lot of contamination. I wanted you all to see the difference between natural light and green light, the same drive. Super important to bring the drive to a company that knows what they are doing.
Data Recovery - Contamination - Clean Room
Wanted to share this ticket with you guys. Had a customer check-in a drive that they opened not in a cleanroom. The drive was making constant clicking sounds. We opened the drive in our clean room and saw a lot of contamination. It is so important to NEVER open a drive unless you are a data recovery company and have the proper tools and clean room.
Data Recovery Engineer - Broken SD Card
Our head engineer, Vahan doing what he does best. This tool is called the Spider Board and we use it at least once a week. The customer broke their SD Card and needs data recovery. Give us a call if you are experiencing issues with your device (818) 272-8866.
Data Recovery - Seagate 3.5" Drive - Clean Room
Just finished the diagnosis process for our customer's clicking drive. We opened the drive cover in our Clean Room and the platters were completely damaged. This drive must have had some sort of physical damage, then afterward powered on for a long time, clicking.
Data Recovery - Seagate - Media Damage
We received this case from our customer who sent it to another data recovery company. The drive was opened by the company and the customer wanted a second opinion. As you can see from the photo, there is a scratch on the top platter. We might still be able to recover "some" data from the drive, as long as the other surfaces are not damaged. Give us a call if you are experiencing issues with your drive 818-272-8866.
Data Recovery - Platter Damage - Clean Room Recovery
Here is another sad case we just diagnosed. I can't stress how important it is to not power on your drive after it falls, or is making strange sounds than the norm. Give us a call if you are experiencing issues with your drive 818-272-8866.
Data Recovery - Media Damage - Clean Room
Here is an example of a drive that has mechanical issues that was tortured. I can't stress how important it is to power off your drive if it falls, is improperly ejected, or makes clicking/beeping sounds. It is game over for this customer, unfortunately.
Data Recovery - My Passport - Dropped
Wanted to share this post with you guys. Checked in a WD My Passport 5TB drive that was dropped and the drive was clicking. We opened the drive in our clean room and as you can see one of the heads is missing the slider. Guess where it was? Slide next to see.
Clean Room Data Recovery - Flat Rate Service - Five Star Data Recovery
Our customer's drive fell and was making constant clicking sounds. They powered on the drive 2 times for about 5 minutes each time. We opened the drive cover in our Clean Room and initially everything looked great. The top platter was clean, no visible scratches. But when we removed the read/write heads and inspected the sliders under the microscope, it wasn't good :(. We decided to remove the platter from the drive to inspect the condition of Platter 0.