Hanna Jaakola
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Mental Models I Find Repeatedly Useful . Around 2003 I came across Charlie Mungers 1995 speech The Psychology of Human Misjudgment which introduced me to how behavioral economics can be applied in business and investing.

Nir Eyal, Behavior Designer and author of Hooked: How to Build Habit-Forming Products, writes about consumer psychology, product design, and behavior change

Free for now - How People Tick: A Guide to Over 50 Types of Difficult People and How to Handle Them by Mike Leibling.

Toolbox, Mindset, Tool Box

Toolbox, Mindset, Tool Box

Facilitator's Guide to Participatory Decision-Making (Jossey-Bass Business & Management Series) by Sam Kaner Unleash the transformative power of face to fa

Author's site for Kim Erwin's new book "Communicating the New: Methods to Shape and Accelerate Innovation." Kim Erwin is an Associate Professor at the Institute of Design at IIT in Chicago.

Service Design with Third Agers – Introducing the Possibilities of Mobile Devices