Digital customer journey

This is a customer journey map that describes customers' experience at the Good Egg & Hally's. Come to EdrawMax to find and create more customer journey maps!

Are you thinking about developing a content marketing strategy according to the Customer Journey Map? It's a challenge, but we can help you accomplish it.

Effective customer journey maps help companies create better experiences and retain more customers. Follow this guide + template to create one quickly.

A customer journey map explains a customer’s behavior through the buying process. Use a customer journey map to gain useful insights.

Discover the 5 phases of the consumer journey and the role needs-based selling plays in the modern customer journey model. Learn more.

In this guide, you’ll discover why analyzing the digital customer journey is fundamental to business success.

Gartner predicts that, by 2020, poor customer experiences will destroy 30% of digital business projects. Will yours be one of them? What does it mean to be customer centric? Customer-centric organizations understand the unique problems and expectations of their customers as well as the context of those needs. They then consistently deliver products and services that meet those expectations.

The customer journey is the process that your customers take when interacting with your company. It starts at the beginning, when they first learn about your company, and goes through to the end, when they complete your ultimate goal, like making a purchase or becoming a repeat customer. It may also end when they provide […]

We know that as people and as consumers, our decisions are colored by emotions. As marketers, we’re interested in giving the people making decisions about our products a great experience. To do that…

From initial awareness to post-purchase engagement and retention, this map illustrates the customer journey for a content creator using video-based platforms like Instagram and TikTok to advertise a healthcare consultation service targeting African and BIPOC women.