Emotional mapping

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Experience management goes deeper than tuning into the emotional and logical triggers of all the key players in an organization’s success. It requires that those triggers are known and are actively moving closer in alignment at every touchpoint, every customer journey stage, and every micro-moment interacting with the organization. Reaching that alignment requires more profound empathy mapping through the lens of the StoryVesting framework. Here’s what that looks like. Empathy Map Design, Affinity Mapping, Emotional Mapping, Empathy Mapping, Infographic Table, Empathy Map, Empathy Maps, Mind Map Design, Journey Map

Experience management goes deeper than tuning into the emotional and logical triggers of all the key players in an organization’s success. It requires that those triggers are known and are actively moving closer in alignment at every touchpoint, every customer journey stage, and every micro-moment interacting with the organization. Reaching that alignment requires more profound empathy mapping through the lens of the StoryVesting framework. Here’s what that looks like.

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