Ilona Törmikoski
Muita ideoita: Ilona
7 Brilliant Ways to Start Any Presentation

7 Brilliant Ways to Start Any Presentation

touchpoints

touchpoints

Service Design Process. http://www.slideshare.net/fred.zimny/service-design-toolkit-english/4

Service Design Process. http://www.slideshare.net/fred.zimny/service-design-toolkit-english/4

[design thinking service] design thinking is a means of problem-solving that focuses on innovation, collaboration, creativity, ethical decision-making, and—of course—optimism: all hallmarks of a 21st century education

[design thinking service] design thinking is a means of problem-solving that focuses on innovation, collaboration, creativity, ethical decision-making, and—of course—optimism: all hallmarks of a 21st century education

Touchpoints for Design Strategy. Any design strategy should address the following: (i) Existing problems and ongoing challenges. (ii) Current benefi ts and successes to be leveraged. (iii) Unmet client/customer needs. (iv) Changing client/customer behaviors and attitudes. (v) Emerging ideas and trends. (vi) Opportunities to differentiate. The way these issues are addressed is the essence of the strategy. More. The UX Blog podcast is also available on iTunes.

Touchpoints for Design Strategy. Any design strategy should address the following: (i) Existing problems and ongoing challenges. (ii) Current benefi ts and successes to be leveraged. (iii) Unmet client/customer needs. (iv) Changing client/customer behaviors and attitudes. (v) Emerging ideas and trends. (vi) Opportunities to differentiate. The way these issues are addressed is the essence of the strategy. More. The UX Blog podcast is also available on iTunes.

Modelo de diseño de servicios

Modelo de diseño de servicios

My little service design portfolio. Showcasing a few examples of the service design work I have been involved with.

My little service design portfolio. Showcasing a few examples of the service design work I have been involved with.

Service Design Model

Service Design Model

CUSTOMER-JOURNEY-MAP_2. If you like UX, design, or design thinking, check out theuxblog.com

CUSTOMER-JOURNEY-MAP_2. If you like UX, design, or design thinking, check out theuxblog.com

CUSTOMER-JOURNEY-MAP_2. If you like UX, design, or design thinking, check out theuxblog.com

CUSTOMER-JOURNEY-MAP_2. If you like UX, design, or design thinking, check out theuxblog.com