Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Usability checklist:Catch common usability problems before user testing.
Graphic design is all about the visuals. This infographic breaks down 15 of the most important ideas in visual arts and design.
10 Usability Heuristics | Coursera
Double diamond - design thinking process. Too many skip the first diamond.. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.
Starbucks Experience Map
Infographic: User Experience Design Process #infographic
What is User Experience (UX) ? #UX #webdesign
The golden ratio for design.