Jorma Suutarinen

Jorma Suutarinen

Jorma Suutarinen
Muita ideoita: Jorma
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Usability checklist:Catch common usability problems before user testing.

Usability checklist:Catch common usability problems before user testing.

Graphic design is all about the visuals. This infographic breaks down 15 of the most important ideas in visual arts and design.

Graphic design is all about the visuals. This infographic breaks down 15 of the most important ideas in visual arts and design.

Customer Touchpoints

Customer Touchpoints

10 Usability Heuristics | Coursera

10 Usability Heuristics | Coursera

Double diamond - design thinking process. Too many skip the first diamond.. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Double diamond - design thinking process. Too many skip the first diamond.. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Starbucks Experience Map

Starbucks Experience Map

Infographic: User Experience Design Process #infographic

Infographic: User Experience Design Process #infographic

What is User Experience (UX) ? #UX #webdesign

What is User Experience (UX) ? #UX #webdesign

The golden ratio for design.

The golden ratio for design.