Juha Vuohelainen

Juha Vuohelainen

Juha Vuohelainen
More ideas from Juha
What You Should Know About Your Customers - Customer Data Will Help You Make Better Decisions #infographic

What You Should Know About Your Customers - Customer Data Will Help You Make Better Decisions - Love a good success story? Learn how I went from zero to 1 million in sales in 5 months with an e-commerce store.

Optimise-GB presents the stages of change management and how you can use Lewiny#39;s Change Management Model is known as Unfreeze – Change – Refreeze, Many originate with leadership and change management guru, John Kotter. ….. Organizational change management and personal change … Continua a leggere →

Model is known as Unfreeze – Change – Refreeze, Many originate with leadership and change management guru, John Kotter. Organizational change management and personal change … Continua a leggere →

The Customer Experience lifecycle

Get to Know Your Customer Experience Lifecycle from CMSWire. This model works for ecommerce, but for public service, the Experience part is more complex, I feel.

Brand Touchpoints in customer experience.

The customer experience doesn't end after your customer leaves your business. Meaningful relationships are established through ongoing customer care efforts.

Customer Journey Map Emotion <b>customer emotions map</b> - eva is moving to amsterdam. needs ...

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey