Mervi Tavisto

Mervi Tavisto

Mervi Tavisto
More ideas from Mervi
Did you know that dropping a full stop at the end of a sentence when texting can add a negative meaning to your message? [Source: Einstein’s mama on Facebook]

Dropping a full stop at the end of your sentences might not be the best idea when it comes to texting your friends. It can add a negative meaning to your message even if you don't mean it

The ultimate customer experience [infographic]

Consumers expect highly relevant online interactions with brands. Discover how to translate a great offline customer experience online: Ultimate Customer Experience

Death by Micro: Feedback Loops and Knowledge Management in User Experience

Web magazine about user experience matters, providing insights and inspiration for the user experience community

Most companies approach CX from the bottom of this pyramid, instead of from the top.

It is no secret among Customer Experience (CX) professionals that most CX efforts fall flat. Forrester found that only of CX professiona.

Racism is not about how you look, it's about how people assign meaning to how you look. - Robin D. The Race Exhibit, National Museum of Natural History, Washington DC. People assign lesser power or lower class positions to people based on race.