Customer Journey Map Emotion Map the 'as-is' emotional

KPMG Nunwood helps clients grow by improving customer experiences. Specialists in Voice of the Customer, NPS Measurement, Feedback Technology, Journey Mapping and Strategy.

Service Design Overview Model. http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%20Design.pdf#page=77

Coach and consultant for service innovation, customer experience and multidisciplinary collaboration.

The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).

Class - supplem (but a keeper, strongly recommended): The Six Dimensions of Customer Experiences; factors that characterise those dimensions (inner circle) and the enablers for succeeding in those dimensions (outer circle).

The different design thinking models.

The different design thinking models.

The stage, touchpoint, actions, and questions template is seen in a lot of Xmaps including adaptive path.

Giant Ant Client Experience Map example - The stage, touchpoint, actions, and questions template.

This is the illustration of human-centered design. Human is the priority of my projects. Human activities and culture can't be ignore.

Designing the Organization from Service Design Perspective

Service Design Front Stage and Back Stage – Designing the Organization from Service Design Perspective — Medium

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