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4 Steps to Mastering the Customer Experience Pathway | Amber Bezahler | LinkedIn

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

info graphic

Looking at David McCandless' illustration of what makes for effective information design inspired me to articulate my own point of view. In this post, I briefly discuss the importance of affordances, accessibility, and aesthetics in data visualization.

The Essential Guide to Creating an SEO-Friendly Customer Journey -- [Web Marketing] [Customer journey] [Personas] [SEO] #DigitalE45DK #HyperSynectics

The Essential Guide to Creating an SEO-Friendly Customer Journey -- [Web Marketing] [Customer journey] [Personas] [SEO]

Design Thinking Process  http://dstudio.ubc.ca/files/2009/12/Opportunity-DesignCCmed.jpg

Opportunity-DesignCCmed.jpg (3440x2384 pixels) Design Thinking Process Map via @cristobalcobo RT@sauderstudio

A service design approach is required to deliver great customer experiences - Meld Studios

Almost impossible to read, this image from a virtual domain would take a high cognitive approach to make sense of. The words are extremely tiny and it doesn't really explain what the task you are trying to accomplish even is.

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