Service design insights from nine case studies ‘Service design, insights from 9 case studies’ is the final publication of the Innovation in Services programme. During this programme, creative design agencies applied the methods of service design in nine different projects. They collaborated on the programme with service providers on projects around Utrecht Central Station, University Medical Center Utrecht and HU University of Applied Sciences Utrecht. These projects were monitored by HU…
Service Design Tools is conceived as an open platform of knowledge, to be shared with the design research community.
Service Design Process. http://www.slideshare.net/fred.zimny/service-design-toolkit-english/4
New Templates for Service Design - Personas and Service Blueprints When you are working on your product or service, it’s vital to know your customers, their values and needs, their experience. If you know why your customer. February 24, 2014
Service Design Overview Model. http://stefan-moritz.com/welcome/Service_Design_files/Practical%20Access%20to%20Service%20Design.pdf#page=77
user centered solving problem - Design Thinking Action Lab | Stanford University | NovoEd
idea, Re-design Project: after discussing "design," have the students choose an object that they feel needs to be "re-designed," and have them tackle aesthetics and function (even have fake customer peer critique role playing) until they submit a final draft drawing of the newly improved version of the product they re-designed.
Another case of integrating the scenario, storyboard, and system navigation. The whole work is expected to be in early 2015. UX UI Service Design Tool
4th Berlin Service Design Drinks took place at innovation consultancy Dark Horse’s beautiful office space. A short input talk gave an overview on how service d…