Riitta Pohjola

Riitta Pohjola

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97 Inspirational Quotes That Will Change Your Life 63

97 Inspirational Quotes That Will Change Your Life 63

Resources | Practical Service Design. If you like UX, design, or design thinking, check out theuxblog.com

A home for for a new way of approaching service design, with methods and ideas that are practical and actionable in almost any industry or organization. Community, Content, and Consulting.

UX Mapping Cheat Sheet: Empathy Mapping, Customer Journey Mapping, Experience Mapping and Service Blueprinting

UX Mapping Cheat Sheet: Empathy Mapping, Customer Journey Mapping, Experience Mapping and Service Blueprinting / Nielsen/Norman Group

Service Blueprint Additional Elements Diagram / NNg

Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.