Building on my post from yesterday, Is, Will and Should, let's dissect Peter Drucker's Paradigm of Change Model to understand the unique advantages of critical thinking and design thinking in an organization.
Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV.
Patient journey mapping project in partnership with UBC nursing students. The Journey Map and illustrations were based on interviews conducted with extended care patients from the BC Children's Hospital, to approach their history and experiences.