Therese Bogan
More ideas from Therese
The Dyslexic Child's Customer Journey

Customer journey map analyzing the daily life of a dyslexic child, with the personas involved and the different touch points. I especially stressed th

Concept Mapping the Ecosystem of Homelessness via the Austin Center for Design

Concept Mapping the Ecosystem of Homelessness via the Austin Center for Design

Design Thinking. That's why design thinking is the perfect yin to critical thinking's yang. Design thinking allows a business to inject new ideas without being hogtied by "IS".

Building on my post from yesterday, Is, Will and Should, let's dissect Peter Drucker's Paradigm of Change Model to understand the unique advantages of critical thinking and design thinking in an organization.

Bringing Users into Your Process Through Participatory Design

Now more than ever, prospective users and clients are being drawn even deeper into our UX design process through the use of participatory design activities.

Visualizing patient experience at Pok Oi Hospital

Visualizing patient experience at Pok Oi Hospital - Interesting way of breaking down an experience visually Thinking

Love this Customer Emotional Map

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey

Storymapping the User Experience by Donna Lichaw via slideshare

Mapping - interesting presentation showing different methods/benefits. Storymapping the User Experience by Donna Lichaw via slideshare

Patient journey map for UBC nursing students, based on interviews with patients from the BC Children's Hospital

Patient journey mapping project in partnership with UBC nursing students. The Journey Map and illustrations were based on interviews conducted with extended care patients from the BC Children's Hospital, to approach their history and experiences.