Therese Bogan

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Therese Bogan
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Concept Mapping the Ecosystem of Homelessness via the Austin Center for Design

Concept Mapping the Ecosystem of Homelessness via the Austin Center for Design

Bringing Users into Your Process Through Participatory Design

Now more than ever, prospective users and clients are being drawn even deeper into our UX design process through the use of participatory design activities.

Visualizing patient experience at Pok Oi Hospital

Visualizing patient experience at Pok Oi Hospital - Interesting way of breaking down an experience visually Thinking

Love this Customer Emotional Map

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV.

Patient journey map for UBC nursing students, based on interviews with patients from the BC Children's Hospital

Patient journey mapping project in partnership with UBC nursing students. The Journey Map and illustrations were based on interviews conducted with extended care patients from the BC Children's Hospital, to approach their history and experiences.

Tennyson Pinheiro on Implementing Service Design Thinking for Startups #servicedesign

Tennyson Pinheiro on Implementing Service Design Thinking for Startups; New Book Available Now!

I’ll Meet You at the Business Model: Applying Design Methods to Business Strategy

In many organizations, design and business co-exist as distinct silos. For too many new concepts, once the visionary phases of ideation and prototyping are done,…

Service Design Logic Framework :: "Physical evidence" on other blueprinting techniques is redefined and renamed here as "Explicit Knowledge". This concept allows us to encompass a large range of service evidences that are not always "physical," in the sense that they have no tangible form, but can still be stored or transmitted, like a perception about the service experience for example.

The SECI+Design Logic framework creates 20 different contexts in which service can be designed and evaluated for possible improvement

The challenges and opportunities of service design on Vimeo

Recently, Informaat was present at a careers fair hosted by the Faculty of Design Engineering at the Delft University of Technology (TU Delft). Alongside our recruitment…

The Library Compass – A Strategy for Public Libraries in Times of Digitalization | Core77 2014 Design Awards

The Library Compass – A Strategy for Public Libraries in Times of Digitalization