Resources | Practical Service Design. If you like UX, design, or design thinking, check out theuxblog.com
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
Practical Service Blueprinting Guide | Practical Service Design
Why Service Design Works.
Infographic: What Is Service Design #infographic #designthinking #servicedesign
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What is User Experience Infographic
Design for mobile : the "thumb zone"