Muita ideoita: Ville
control panel, dashboard, design, inspirationc, reative, UI

control panel, dashboard, design, inspirationc, reative, UI

What is Customer Experience? Infographic

What is Customer Experience? Infographic

How to build and Experience Map from scratch / Silvana Churruca

How to build and Experience Map from scratch / Silvana Churruca

Emotional State Map: Current + Ideal Emotional States. How to make people feel better and more knowledgeable about throwing things away.

Emotional State Map: Current + Ideal Emotional States. How to make people feel better and more knowledgeable about throwing things away.

The Loyalty Decision happens at the end of the contract in this chart. #customerjourney

The Loyalty Decision happens at the end of the contract in this chart. #customerjourney

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

4 Ways to Map Marketing to Customers' Journeys - Direct Marketing news customer_journey_map_364001.png

Customer experience map. If you like UX, design, or design thinking, check out theuxblog.com

Customer experience map. If you like UX, design, or design thinking, check out theuxblog.com

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

Starbucks User Journey

Starbucks User Journey

Mapping touchpoints via Adaptive Path

Mapping touchpoints via Adaptive Path