More ideas from Ville
How to build and Experience Map from scratch / Silvana Churruca

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in […]

Customer experience map. If you like UX, design, or design thinking, check out theuxblog.com

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

Designed for KLM as part of a new concept called Meet & .This is an extension on the current Meet & Seat concept. Along the customer journey the concept can be more extensive.

Starbucks User Journey

Starbucks User Journey - while this isn't a website journey, it still shows user experience and that's what it's all about!

Mapping touchpoints via Adaptive Path

Orchestrating touchpoints Midwest UX Mapping the Experience by Chris Risdon June 2012 - Rachel Li