Ville

Ville

0
Followers
5
Following
Ville
More ideas from Ville
How to build and Experience Map from scratch / Silvana Churruca

In the previous text I described how to create a Customer Journey Map in few easy steps. Today I’d like to present some examples of inspiring maps which differ in […]

The Loyalty Decision happens at the end of the contract in this chart. #customerjourney

Customer Experience Template The Customer Experience Journey Map A Template Visual Thinking, Mapping Your Customers Experience Lifecycle, Experience Mapping Tools Pattern,

Customer experience map. If you like UX, design, or design thinking, check out theuxblog.com

Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV. Shows her emotions through the journey: Customer Emotions Map - Eva is moving to Amsterdam. Needs phone, Internet and TV.

El viaje del cliente en KLM #servicedesign http://www.pinterest.com/nlappalainen/service-design-i-business-design/

Designed for KLM as part of a new concept called Meet & .This is an extension on the current Meet & Seat concept. Along the customer journey the concept can be more extensive.

Starbucks User Journey

Starbucks User Journey - while this isn't a website journey, it still shows user experience and that's what it's all about!

ToDo App design found on Dribbble

Good example of an active state, letting users know which section they are currently in. From there we can add a bread crumb style title so they also know what subcategory they are in when the fly out sub navigation dissapears.